A WINNING FORMULA

CRM Success Stories

SUCCESS STORY

A Story of Success

Clients often approach crmsolutions with a general idea of what they need, and this project was no different. We were able to jump right in with our expertise and really helped the company grow and evolve. Today, their business is doing exceptionally well, and we’re proud to have been part of the process.

THE STORY

Turning a New Page

We went in a 12 dealership group that had a CRM. Unfortunately the CRM was either mismanaged or not managed at all. depending on the location.
They had 6,113 leads come into their locations via their website and manufacturers.3,302 were NOT contacted and never heard from the company. At a customer acquisition cost of $1000.00, look at what they lost.

THE SOLUTION

An Innovative Solution

We replaced their CRM with one that was more geared to their industry, made the CRM changes to reflect their needs. In an industry that was down 14% for the year, the company showed a 11% GAIN for the year and 100% of all leads were answered within 34 minutes. Prior to us, the average time they answered in was 23 Hours and 29 minutes, WHEN THEY DID ANSWER.